Frequently Asked Questions
Everything you need to know about shopping with Lila & Hayes
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international delivery varies by location.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our online portal to initiate a return or exchange.
How do I know which size to order?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our signature pima cotton blends are designed for a snug, comfortable fit.
Are your fabrics sustainably sourced?
Yes, we pride ourselves on using high-quality, ethically sourced Peruvian pima cotton, which is known for its durability, softness, and eco-friendly harvesting methods.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.
Can I modify or cancel my order after it's been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within one hour of placement if you need to make changes.